Smart5 EVO Support

Smart5 EVO is designed for PCs running Microsoft Windows. For optimal use, Windows 10 or Windows 11 and an Internet connection are recommended for downloading the software and activating the license.

After completing your purchase, you will receive the information needed to download Smart5 EVO. Keep the email containing the purchase and software license details.

When you first launch Smart5 EVO, you can activate the license using the activation details provided with your purchase. An Internet connection is required for activation.

The Smart5 EVO license is valid for 1 Windows PC..

Smart5 EVO allows you to create and balance gelato recipes using the ingredients available in the database. By changing the quantities, the software automatically updates the main mix parameters, allowing you to check the balance before production.

PAC and POD are parameters used in professional gelato balancing. PAC indicates the freezing-point depression power of the mix, while POD represents its sweetening power. Smart5 EVO calculates these values based on the ingredients and quantities used in the recipe.

Overrun indicates the increase in gelato volume caused by the incorporation of air during the freezing and churning process. Smart5 EVO allows this parameter to be used in the analysis and formulation of the mix.

Yes. Smart5 EVO includes a dedicated section for Soft Gelato balancing, with specific tools for formulating and controlling mixes intended for soft-serve machines.

Yes. The ingredient database allows you to manage the raw materials used in recipes and their related parameters. This allows Smart5 EVO to be adapted to the ingredients actually used in your laboratory.

Yes. Using the nutritional data of the ingredients, Smart5 EVO can calculate the nutritional values of the recipe based on the formulation created.

Yes. The software allows you to manage allergen information associated with ingredients and use it when preparing product information.

Yes. Smart5 EVO includes dedicated tools for creating and printing professional labels using recipe and product data.

Smart5 EVO includes four languages in the same software: Italiano, English, Español and Français. There is no need to install separate language versions: the language can be selected directly within the program.

Make sure you are using a compatible Windows PC and try restarting your computer. If the problem persists, contact support, specifying the version of Windows you are using and, if possible, attaching a screenshot of any error message.

Make sure your computer is connected to the Internet and check that the activation details have been entered correctly. If activation still fails, contact support and include the message displayed by the software.

Make sure the printer is correctly installed in Windows and selected with the appropriate settings. For labels, also check the format, dimensions and print settings. If the problem persists, send support a screenshot of the print preview and specify the printer model you are using.

First, check that the ingredients used contain all the necessary data and that the recipe has been recalculated correctly. If the problem persists, contact support, indicate the recipe concerned and attach a screenshot of the screen.

If you cannot find the solution in the FAQ, you can contact us directly by email. Describe the problem in as much detail as possible and, when useful, attach a screenshot of the message or screen concerned.