Supporto Smart5 Pro / Ultimate

Smart5 PRO / ULTIMATE are designed for PCs running Microsoft Windows. For optimal use, Windows 10 or Windows 11 is recommended, together with an Internet connection for downloading the software and activating the license.

After completing your purchase, you will receive the information required to download Smart5 PRO / ULTIMATE. Keep the emails relating to your purchase and software license. In any case, the download link for Smart5 PRO / ULTIMATE will also be available on the order confirmation page.

The first time you start Smart5 PRO / ULTIMATE, you can activate the license using the activation details provided with your purchase. An Internet connection is required for activation. The license information will be sent to the email address provided during the purchase.

La licence Smart5 PRO / ULTIMATE est valable pour 1 PC Windows. 1 Windows PC..

Smart5 PRO / ULTIMATE allow you to create and balance gelato recipes using the ingredients stored in the database. When quantities are changed, the software automatically updates the main parameters of the mix, allowing you to check its balance before production.

PAC and POD are parameters used in professional gelato balancing. PAC indicates the freezing point depression power of the mix, while POD represents its sweetening power. Smart5 PRO / ULTIMATE calculate these values according to the ingredients and quantities used in the recipe.

Overrun indicates the increase in gelato volume caused by the incorporation of air during freezing and churning. Smart5 PRO / ULTIMATE allow this parameter to be used in the analysis and formulation of the mix.

Yes. Smart5 PRO / ULTIMATE include a dedicated section for balancing Soft Gelato, with specific tools for formulating and controlling mixes intended for soft-serve machines.

Yes. The ingredient database allows you to manage the raw materials used in recipes and their related parameters. This means Smart5 PRO / ULTIMATE can be adapted to the ingredients actually used in your laboratory.

Yes. Using the nutritional data of the ingredients, Smart5 PRO / ULTIMATE can calculate the nutritional values of the recipe according to the formulation created.

No. Allergen information management is available only in Smart5 EVO, which can associate allergen information with ingredients and use it when preparing product information.

No. Only Smart5 EVO includes dedicated tools for creating and printing professional labels using recipe and product data. 

Smart5 PRO / ULTIMATE are available as single-language versions in Italian, English, Spanish and French. You must therefore select the installation language at the time of purchase. Only Smart5 EVO is multilingual in real time and allows you to switch directly between Italian, English, Spanish and French.

Make sure you are using a compatible Windows PC and try restarting your computer. If the problem persists, contact support, specifying the version of Windows you are using and, if possible, attaching a screenshot of any error message.

Make sure your computer is connected to the Internet and check that the activation details have been entered correctly. If activation still fails, contact support and include the message displayed by the software.

Make sure the printer is correctly installed in Windows and selected with the appropriate settings. For labels, also check the format, dimensions and print settings. If the problem persists, send support a screenshot of the print preview and specify the printer model you are using.

First, check that the ingredients used contain all the necessary data and that the recipe has been recalculated correctly. If the problem persists, contact support, indicate the recipe concerned and attach a screenshot of the screen.

If you cannot find the solution in the FAQ, you can contact us directly by email. Describe the problem in as much detail as possible and, when useful, attach a screenshot of the message or screen concerned.